Hi, I'm Gemma Daley. Consumer Experience Design Director at Lloyds Banking Group.
About me
I’m a veteran design leader, always looking to push the boundaries and go beyond expectations. With disruptive thinking and visionary leadership, I inspire teams to deliver valuable outcomes in industries with a profound impact on society – from healthcare to financial services.
​
I am currently helping Lloyds Banking Group create a more sustainable and inclusive future for people and businesses - shaping finance as a force for good.
Skills
Leading teams through complexity.
Delivering value for businesses.
As a pioneering leader of change, I’m self-aware, resilient and comfortable with ambiguity. I cultivate design teams that think bigger, work together brilliantly, and break down barriers.
​
With warmth, empathy, and emotional intelligence, I forge an atmosphere of trust and empower my colleagues to do amazing things and grow along the way.
By combining the interests of all parts of a business I help them evolve their offerings, moving from the transactional to focus on deep long-term relationships with customers.
Delivering tangible outcomes, that drive revenue growth and deliver sustainable returns for shareholders.
"The function of design is letting design function"
Micha Commeren
Brands I've helped
